Savings Help
If you'd like help with your Savings account, you can find answers to our most frequently asked questions, as well as quick links to online banking and important information below
Frequently Asked Questions
The best way to contact us is by email at deposits@chesterroyal.co.uk.
You can also call our team on 0800 078 0146 between the hours of 9am and 5pm.
The quickest and best way for us to get in touch with you is via email…
If you haven’t given us your email address, or you need to update the one we have for you, you can do this through our online banking platform, or by calling us so that we can update our records.
If you don’t have an email address, we will get in touch with you via post, but it might take a little longer
You can contact us by post if you need to, but the best and quickest way to get in touch or send us documents is via email at deposits@chesterroyal.co.uk.
We offer a range of Savings accounts to suit all types of savers…
We can't tell you which product is best for you, but we can help answer any questions you have about our accounts so that you can make an informed choice.
You can find all details of our savings accounts on our savings pages…
A variable rate offers you a rate of interest that can go up and down. With a fixed rate, you know in advance what your interest rate will be over your selected account term.
It's quick and easy to open a new savings account with us. You can find more information about…
all our savings accounts here. Once you’ve chosen, just click to apply online – we’ll explain the next steps as you go.
It's quick and easy to apply for an account online – and takes about 10 minutes.
If you've applied online, you'll be set up and ready to go straight away. If you apply by post, we'll respond to you in writing.
Your nominated bank account is the account you register with us when you open your savings account, and is the one you'll use to send money into your new Chester Royal account…
To help keep your money safe and protect against fraud, we’ll only accept deposits from this account, and we’ll always transfer money back to it too – whether that’s interest payments, withdrawals, or maturity. If your nominated bank account changes because you switch banks, let us know as soon as possible.
We'll carry out electronic searches to verify you as part of your application, so you shouldn't need to send us any ID…
If we do need any more information from you, we’ll let you know as soon as possible.
If we've asked you for documents, you don't need to post us the originals – you can simply send us a copy (a scanned image or photo) by email…
As long as it’s clear and complete, we should be able to accept it. We’ll get in touch if not.
If you've had to send us orignal documents, we'll send them back to you as soon as we're finished with them.
If you haven't heard back from us within 10 days after applying for an account or sending us information, it's worth getting in touch to check we received your information safely. The best way to do this…
is to email us on deposits@chesterroyal.co.uk.
Yes, you can. To do this please call our Customer Service team on 0800 078 0146 (Available Monday – Friday 9AM – 5PM) and they'll talk you through the process.
If you're depositing money into your new account by cheque, please make sure you make it payable to 'Chester Royal Bank re Your Name' (for example Chester Royal Bank re Mr Alan Jones), and send to…
FREEPOST
Chester Royal Bank
You can apply for an account on behalf of somebody else as Power of Attorney or as Court of Protection. To do this,
11 results
If you have an online banking account, it's quick and easy to update your details by logging in
If you’re not set up with online banking yet, you can register here to get started and update your details right away.
When you apply online, you'll need to put money in your account within 10 working days. You can choose which payment method you'd like to use when you open the account…
If you’re paying in less than £100,000, you can make a faster payment through your nominated bank account using your Chester Royal savings account number and sort code, which you can find in your online account.
If you’re paying in more than £100,000, you can make a CHAPS payment into our account (sort code 30-91-63 and account number 00209271), using your name and savings account number as your reference. Your bank might charge you for doing a CHAPS payment.
If your savings account is due to mature we will let you know 14 days before. You can let us know what you'd like to do simply by logging in to your account online…
If you’re not set up with online banking, it’s quick and easy to get started. If you’re not an online customer, we’ll be in touch by post 14 days before your account matures.
You can chose to withdraw, reinvest all or part of your funds.
If you'd like to put your account on notice to withdraw, get in touch to let us know. You can email us at deposits@chesterroyal.co.uk or give us a call on 0800 078 0146 (9am – 5pm Monday – Friday).
We can make payments directly into your nominated bank account.
When you apply online, you'll have 10 working days from the account opening date to make any additional deposits to your account. After that, you won't be able to add any more money to the account.
Yes, it’s no problem to make additional deposits to your Notice Account, as long as they come from your nominated bank account
To open an ISA, you must be over 18 and a resident of the UK (excluding the Channel Islands and Isle of Man).
You can only open one cash ISA, one stocks and shares ISA, and one innovative finance ISA each tax year. Apart from that restriction, there are no limits on how many you can have. At Chester Royal we only offer Cash ISA's
No. If you don't use your annual ISA allowance, you can't roll it over into future years.
The tax year runs from 6th April to 5th April the following year. The 2021/22 ISA allowance is £20,000 which can be saved in any combination of cash, stocks and shares and/or innovative finance ISA. Chester Royal only offers cash ISAs.
If you'd like to take money out of your ISA account before the end of the fixed rate period, you'll have to pay an exit fee. You'll have to take the full amount out at once, and you can let us know that you'd like to do this at any time.
When you apply online, you'll have 10 working days from the account opening date to make as many deposits to your account as required. After that, you won't be able to add any more money to the account.
The best way to contact us is by email at deposits@chesterroyal.co.uk.
You can also call our team on 0800 078 0146 between the hours of 9am and 5pm.
The quickest and best way for us to get in touch with you is via email…
If you haven’t given us your email address, or you need to update the one we have for you, you can do this through our online banking platform, or by calling us so that we can update our records.
If you don’t have an email address, we will get in touch with you via post, but it might take a little longer
You can contact us by post if you need to, but the best and quickest way to get in touch or send us documents is via email at deposits@chesterroyal.co.uk.
We offer a range of Savings accounts to suit all types of savers…
We can't tell you which product is best for you, but we can help answer any questions you have about our accounts so that you can make an informed choice.
You can find all details of our savings accounts on our savings pages…
A variable rate offers you a rate of interest that can go up and down. With a fixed rate, you know in advance what your interest rate will be over your selected account term.
It's quick and easy to open a new savings account with us. You can find more information about…
all our savings accounts here. Once you’ve chosen, just click to apply online – we’ll explain the next steps as you go.
It's quick and easy to apply for an account online – and takes about 10 minutes.
If you've applied online, you'll be set up and ready to go straight away. If you apply by post, we'll respond to you in writing.
Your nominated bank account is the account you register with us when you open your savings account, and is the one you'll use to send money into your new Chester Royal account…
To help keep your money safe and protect against fraud, we’ll only accept deposits from this account, and we’ll always transfer money back to it too – whether that’s interest payments, withdrawals, or maturity. If your nominated bank account changes because you switch banks, let us know as soon as possible.
We'll carry out electronic searches to verify you as part of your application, so you shouldn't need to send us any ID…
If we do need any more information from you, we’ll let you know as soon as possible.
If we've asked you for documents, you don't need to post us the originals – you can simply send us a copy (a scanned image or photo) by email…
As long as it’s clear and complete, we should be able to accept it. We’ll get in touch if not.
If you've had to send us orignal documents, we'll send them back to you as soon as we're finished with them.
If you haven't heard back from us within 10 days after applying for an account or sending us information, it's worth getting in touch to check we received your information safely. The best way to do this…
is to email us on deposits@chesterroyal.co.uk.
Yes, you can. To do this please call our Customer Service team on 0800 078 0146 (Available Monday – Friday 9AM – 5PM) and they'll talk you through the process.
If you're depositing money into your new account by cheque, please make sure you make it payable to 'Chester Royal Bank re Your Name' (for example Chester Royal Bank re Mr Alan Jones), and send to…
FREEPOST
Chester Royal Bank
You can apply for an account on behalf of somebody else as Power of Attorney or as Court of Protection. To do this,
11 results
If you have an online banking account, it's quick and easy to update your details by logging in
If you’re not set up with online banking yet, you can register here to get started and update your details right away.
When you apply online, you'll need to put money in your account within 10 working days. You can choose which payment method you'd like to use when you open the account…
If you’re paying in less than £100,000, you can make a faster payment through your nominated bank account using your Chester Royal savings account number and sort code, which you can find in your online account.
If you’re paying in more than £100,000, you can make a CHAPS payment into our account (sort code 30-91-63 and account number 00209271), using your name and savings account number as your reference. Your bank might charge you for doing a CHAPS payment.
If your savings account is due to mature we will let you know 14 days before. You can let us know what you'd like to do simply by logging in to your account online…
If you’re not set up with online banking, it’s quick and easy to get started. If you’re not an online customer, we’ll be in touch by post 14 days before your account matures.
You can chose to withdraw, reinvest all or part of your funds.
If you'd like to put your account on notice to withdraw, get in touch to let us know. You can email us at deposits@chesterroyal.co.uk or give us a call on 0800 078 0146 (9am – 5pm Monday – Friday).
We can make payments directly into your nominated bank account.
When you apply online, you'll have 10 working days from the account opening date to make any additional deposits to your account. After that, you won't be able to add any more money to the account.
Yes, it’s no problem to make additional deposits to your Notice Account, as long as they come from your nominated bank account
To open an ISA, you must be over 18 and a resident of the UK (excluding the Channel Islands and Isle of Man).
You can only open one cash ISA, one stocks and shares ISA, and one innovative finance ISA each tax year. Apart from that restriction, there are no limits on how many you can have. At Chester Royal we only offer Cash ISA's
No. If you don't use your annual ISA allowance, you can't roll it over into future years.
The tax year runs from 6th April to 5th April the following year. The 2021/22 ISA allowance is £20,000 which can be saved in any combination of cash, stocks and shares and/or innovative finance ISA. Chester Royal only offers cash ISAs.
If you'd like to take money out of your ISA account before the end of the fixed rate period, you'll have to pay an exit fee. You'll have to take the full amount out at once, and you can let us know that you'd like to do this at any time.
When you apply online, you'll have 10 working days from the account opening date to make as many deposits to your account as required. After that, you won't be able to add any more money to the account.