When someone passes away, it can be overwhelming to know where to start, or to work out what you need to do and when.
We know that contacting us is just one of lots of different things you’ve got to think about, and we promise to try and make the process as quick and easy as possible for you when you’re ready to get in touch.
Below, we’ve explained exactly how the process works when you let us know that a loved one with a Chester Royal account has passed away. We’ve also included some links to resources that you might find useful, and suggested some places to get support.
First of all, there are lots of useful articles and checklists that you might find helpful, that breakdown the timeline of what you need to do and when if someone’s passed away. Once you’re ready to start letting organisations, like us, know, there are four stages to the process.
What to do when someone passes away
Let us know
One of the first things to do is to let us know. We’ll let you know exactly what information we’ll need, and walk you through the process.
Making changes
We’ll need to make changes to the person's account, and we’ll ask for some information, like a death certificate, to help us do that.
Security checks
Depending on the amount of money that's in the account, we might need to do some extra checks – like seeing a grant of probate. We'll let you know straight away if we need to see this.
Releasing money
You can use money straight from the account to cover expenses like the funeral, or inheritance tax. You'll then let us know where we should pay the rest of the money.
Get in touch
If you'd like to let us know that someone's passed away, you can get in touch with our team who'll guide you through the process and next steps. You can choose whether to call us on 0800 078 0146, or email us below – it's completely up to you.
Email usGetting some support
There are lots of organisations that can help you and your loved ones with emotional and mental health support. If you need financial support, or you’re not sure how to handle the finances after someone’s passed away, there are several organisations that can help.
My Lost Account
A service to help you find any bank, building society, or savings accounts that the person who died may have had
ContactHelp with the funeral
If you’d like to use some of the money from the account to pay for the funeral, you don’t need to wait until you’ve got it – we can pay the funeral director directly from the account for you. If you’re not sure whether the person that died held a funeral plan, you can use the Trace Your Plan service, which should help you find it. If you need help finding a funeral director, the Funeral Planning Authority website is a useful place to start.
Trace your Plan Funeral Planning Authority